This article will guide you on how to add a shared mailbox as a fully functional additional account in the same or new Outlook profile.įirst of all, forget about accessing the mailbox directly, it is not possible (anymore). Another example of why you would need to add a shared mailbox as additional account includes the situation when you would like to perform a Mail Merge and send the messages using the shared mailbox account.
Other features will simply not work as expected, for example Private Items, Send on behalf/send As permissions. Example of such features/functionality include: Search, Inbox Rules, OOF replies, Categories, To-do lists. Outlook however will only expose certain features when the mailbox is added as normal (primary or additional) account. Most of those issues are caused by the fact that the shared mailbox is added as additional mailbox or automapped to the primary user mailbox. Unfortunately, there are still some common misconceptions around them, especially when it comes to ‘missing’ functionality.
There is a lot of information about them on the web, for example this TechNet article. Shared mailboxes are just one of the many great collaboration features of Exchange, and probably the most used one.
